Frequently Asked Questions

Clear Spiral Water Filtration System is a premium countertop system that uses two stages to remove a broad range of contaminants while preserving essential mineral.

Most standard filters use a single carbon stage that only reduces chlorine taste. Clear Spiral combines two stages with several technologies including sediment filtration, activated carbon, ion exchange, ultra-fine membrane, bacteriostatic silver, and coconut shell carbon for comprehensive purification.

We currently only have one model which is a countertop system but we are working on developing other systems in the future.

Structured water is water whose molecules are arranged in a more organized pattern, similar to fresh spring water in nature. Flaska uses the special TPS programming process to transfer vibrational information into the glass, which helps the water return to its natural structure.

We have conducted multiple tests using the filter on tap water in the UK and Sweden. The tests include PFAS, Microplastics, VOCs, heavy metals and much more. You can find more information on this on the How It Works page.

Yes, we offer free standard shipping on all UK orders over £50.

We currently only ship to the UK but we may expand this in the future. Make sure you are signed up to our newsletter for updates on this.

Once dispatched, you'll receive an email with your tracking number and a link to track your delivery in real time.

You can change or cancel your order within 2 hours of placing it by contacting our support team. After this window, orders enter processing and cannot be modified.

No. Unlike reverse osmosis systems, Clear Spiral is specifically engineered to preserve essential minerals including calcium, magnesium, and potassium while removing harmful contaminants.

The system removes chlorine, heavy metals (lead, mercury, copper), microplastics, nanoplastics, pesticide residues, bacteria, cysts, pesticides, herbicides, PFAS, VOCs, and sediment verified by laboratory testing.

No. ClearSpiral operates entirely on mains water pressure. No electricity, no pumps, and no running costs beyond replacement cartridges.

You may notice a gradual decrease in water flow rate or a slight change in taste.

Not at all. Cartridge replacement takes under 2 minutes with no tools required. Simply twist out the old cartridge and twist in the new one.

You can reach us by email at info@clearspiral.com or through the contact form on our website. We typically respond within 48 hours on working days.

Yes. Every Clear Spiral system comes with a 1 year manufacturer warranty covering defects in materials and workmanship.